MacBook Keyboard Not Working? Fixes & Repair Costs

Pro Tip

Key Takeaways:

• • Software fixes (SMC/PRAM reset) solve ~15% of keyboard issues
• • Butterfly keyboards (2016-2019) are notoriously unreliable - Apple extended warranty
• • Liquid damage is the #1 cause of complete keyboard failure
• • Keyboard replacement costs £149-349 depending on model
• • Individual key repairs are often possible for £29-79

Few things are more frustrating than a MacBook keyboard that won't work properly. Whether it's a single stuck key, multiple keys not responding, or the entire keyboard dead, let's work through this systematically.

Quick Software Fixes

Before assuming hardware failure, try these quick resets:

SMC Reset (Intel Macs)

1. Shut down your Mac completely
2. Press and hold Shift + Control + Option + Power for 10 seconds
3. Release all keys, then press Power to turn on

For Apple Silicon Macs (M1-M4)

No SMC to reset. Instead, shut down completely and wait 30 seconds before restarting. If issues persist, boot into Recovery Mode (hold Power button until you see startup options).

PRAM/NVRAM Reset

1. Restart your Mac
2. Immediately press and hold Option + Command + P + R
3. Hold for about 20 seconds
4. Release and let Mac restart normally

Check for Software Issues

• Test in Safe Mode (hold Shift during startup) to rule out software conflicts
• Create a new user account and test the keyboard there
• Check System Settings → Keyboard for any unusual settings

The Butterfly Keyboard Problem

If you have a MacBook Pro or MacBook from 2016-2019, you likely have Apple's infamous butterfly keyboard. These keyboards are known for:

• Keys that stick or feel mushy
• Letters that double-type or don't register
• Keys that stop working entirely after minimal use
• Extreme sensitivity to dust and debris

Apple's Keyboard Service Programme

Apple acknowledged the design flaw and offers free keyboard replacement for affected models (even if out of warranty). Eligible models:

• MacBook (2015-2017)
• MacBook Air (2018-2019)
• MacBook Pro (2016-2019)

Did You Know?

Check your eligibility: Visit Apple's Keyboard Service Program page or bring your Mac to an Apple Store. Even if the programme has ended for your model, it's worth asking—Apple sometimes makes exceptions.

Liquid Damage Signs

Liquid damage is the leading cause of keyboard failure. Signs include:

• Some keys work, others don't (random pattern)
• Keyboard worked fine, then suddenly failed
• Keys feel sticky or different
• You recall a spill, even a small one
• Corrosion visible under keys (if you remove keycaps)

If liquid damage is the cause, acting fast is critical. The longer corrosion spreads, the more components it can damage—including the logic board underneath.

Individual Key Issues

Single Key Not Working

• Debris under key: Try compressed air or careful cleaning
• Broken key mechanism: Individual key replacement possible
• Damaged key contact: May need keyboard replacement

Key Feels Different or Sticky

Often caused by small spills or debris. We can often clean or replace individual keys without replacing the entire keyboard.

Repair vs Replace Options

Keyboard Repair Costs UK

Frequently Asked Questions

Can I use an external keyboard while waiting for repair?

Yes, any USB or Bluetooth keyboard will work. This is a good workaround if you need your Mac for work while deciding on repair.

Why is keyboard repair so expensive?

On modern MacBooks, the keyboard is integrated with the top case (which includes the battery and sometimes trackpad). Apple charges to replace the entire assembly. Independent shops like us can often replace just the keyboard, saving significant cost.

Is the butterfly keyboard really that bad?

Unfortunately, yes. Apple's butterfly mechanism was thin but unreliable. They've since returned to scissor switches in all current models. If you have a butterfly keyboard and it's working, enjoy it while it lasts.